WE TRANSFORM OPERATIONAL BURDENS INTO OPERATIONAL EXCELLENCE
Our world-class client support services takes the issues of client/product support and transforms them into one of your strongest selling points: White Glove Customer Service
LEADING THE INDUSTRY
IN CALL RESPONSE
AVERAGE WAIT TIME
ANSWERED UNDER30 SECONDS
FIRST TICKET TOUCHES FULLY RESOLVED
CUSTOMER SATISFACTION RESOLUTION RATE
NETWORK MONITORING & PROACTIVE PROBLEM RESOLUTION
We resolve over 60% of all digital signage problems before our customers even call us.
One of the biggest challenges with digital signage is supporting hundreds or thousands of screens distributed throughout a region, the country, the world. You can’t always watch your screens. Problems can occur when no one from your company is there to see it, but your customers are. Edge Device Monitoring (EDM) is a service that allows us to monitor dozens of conditions on your network including connection, power, images and files, tampering, and more. Almost two-thirds of all problems will be corrected before you call us.
We will be available on your schedule, even holidays. At some point, you or your customers will need to call for support. When they do, you can count on us to answer the call.
TIER 1 TO TIER N SUPPORT
WORLD-CLASS NETWORK OPERATIONS CENTER (NOC)
Our NOC allows us to manage and monitor multiple networks, customers, servers, and CMS platforms at a single time. We would love to have you come visit our Mason, Ohio, facility and see what we do for our current clients.
WE PROVIDE ACTIONABLE DATA ANALYTICS
We can create customizable charts and graphs of the data that’s important to you as it relates to the support of your products and solutions.
PRIVATE LABEL SUPPORT FOR YOUR SIGNAGE EFFORTS
We provide digital signage support for some of the largest, most recognized brands in the world. You’ve dined in their restaurants, bought your groceries at their stores, and are more likely to be wearing their fashions than any other brand. In fact, odds are you have walked past networks we support multiple times this week or month.
- We operate and support these networks in the most effective method possible.
- We provide the highest level of customer service.
- We provide the service you want and even answer the phone representing your brand.
WE HAVE PARTNERSHIPS TO PROVIDE THE SERVICES YOU NEED
WE HAVE PROVIDED GLOBAL SUPPORT FOR SOME OF THE LARGEST RECOGNIZED BRANDS IN THE WORLD
OUR CUSTOMERS SAY THINGS LIKE…
Prior to our visit to Top Gun, how we were going to continue digital signage support was unclear. When we left the Top Gun Network Operations Center that afternoon it was clear they are the only choice!
– Dave Caruso | Operations Manager
What Top Gun Digital Signage Support has done for us in the last nine months is superhuman! Your support is superior to anything we have experienced in the past.
– Lee Blackwood | Managing Director