WE TRANSFORM OPERATIONAL BURDENS INTO OPERATIONAL EXCELLENCE
Our world-class client support services takes the issues of client/product support and transforms them into one of your strongest selling points: White Glove Customer Service
LEADING THE INDUSTRY
IN CALL RESPONSE
AVERAGE WAIT TIME
ANSWERED UNDER30 SECONDS
FIRST TICKET TOUCHES FULLY RESOLVED
CUSTOMER SATISFACTION RESOLUTION RATE
24/7/365
NETWORK MONITORING & PROACTIVE PROBLEM RESOLUTION
We resolve over 60% of all digital signage problems before our customers even call us.
One of the biggest challenges with digital signage is supporting hundreds or thousands of screens distributed throughout a region, the country, the world. You can’t always watch your screens. Problems can occur when no one from your company is there to see it, but your customers are. Edge Device Monitoring (EDM) is a service that allows us to monitor dozens of conditions on your network including connection, power, images and files, tampering, and more. Almost two-thirds of all problems will be corrected before you call us.
We will be available on your schedule, even holidays. At some point, you or your customers will need to call for support. When they do, you can count on us to answer the call.
TIER 1 TO TIER N SUPPORT
WORLD-CLASS NETWORK OPERATIONS CENTER (NOC)
Our NOC allows us to manage and monitor multiple networks, customers, servers, and CMS platforms at a single time. We would love to have you come visit our Mason, Ohio, facility and see what we do for our current clients.
WE PROVIDE ACTIONABLE DATA ANALYTICS
We can create customizable charts and graphs of the data that’s important to you as it relates to the support of your products and solutions.
PRIVATE LABEL SUPPORT FOR YOUR SIGNAGE EFFORTS
We provide digital signage support for some of the largest, most recognized brands in the world. You’ve dined in their restaurants, bought your groceries at their stores, and are more likely to be wearing their fashions than any other brand. In fact, odds are you have walked past networks we support multiple times this week or month.
- We operate and support these networks in the most effective method possible.
- We provide the highest level of customer service.
- We provide the service you want and even answer the phone representing your brand.
WE HAVE PARTNERSHIPS TO PROVIDE THE SERVICES YOU NEED
Top Gun can manage the entire network installation process. We have installed, provisioned, and made operational over 600 locations and over 1800 screens in a single month with our various partners. From site surveys to planning and completing the installation to complete project management, our team of experts will get you up and running.
We take care of on-site repairs and replacement — fast. With enough time, hardware problems arise. When they do, no matter where the problem happens, we can send out a truck with a technician and replacement parts, typically within 24 hours of notification. Our network of technicians repair or replace hardware with a first-call resolution rate of over 50%. We can also offer Hot Swap Inventory Management where we house and manage your inventory.
We are Content Management System (CMS) agnostic. We work with many of the major CMS providers: Scala, Dynasign, Broadsign, ParkMedia. If you run on it, we can support it. Our staff is very knowledgeable with many of the content management systems that are available in the digital signage solution market today. If you’re in need of a content management system, we can be your trusted adviser and help you build and implement a solution that works best for your needs.
When you need it, we can help with the creation of your content. We have worked with graphic designers, animators and developers to create all kinds of interactive, eye-catching creative content. Many companies have their own creative team or marketing department to maintain control of their content and schedule. Others create content and messaging for their clients. Our team can help you get your content into your Content Management System and make it ‘signage ready’.WE HAVE PROVIDED GLOBAL SUPPORT FOR SOME OF THE LARGEST RECOGNIZED BRANDS IN THE WORLD
